Customer Service Philosophy
The client is always privileged!
Listen to their concerns!
Ask them how they want The Assistant to resolve the dilemma,
and then give them more than they requested. By yielding to
clients,
The Assistant keeps his principles and most likely retains clients
forever.
The goal of The Assistant is customer satisfaction which is the
result of
applying the "reasonable person rule."
Mission Statement
To provide start-up small businesses with
procurement and acquisition driven
research and superior customer relations management throughout the
contractual
period, always remembering that each customer may be a tremendous
source of
referral business to the Small Business Research Assistant. |
